An honest review of Shepherd Chartered Surveyors based on a terrible experience.

In the winter of 2020 my family and I visited a bungalow that we were interested in purchasing. The sellers worked full time so we could only see the property in the evening. At the time we had two young children so our visit wasn’t long.

As part of our mortgage agreement with Halifax a valuation was required. At the time I was offered a valuation only or Level II survey and valuation. The mortgage advisor stated it would identify visible defects for us to consider before purchase.

Considering this property was to be our “forever home” and our visiting time was limited we opted for the Level II survey and valuation.

Halifax instructed Craig Brown of Shepherd Chartered Surveyors (also known as JE Shepherd Chartered Surveyors) to complete the survey.

We moved into the property in February 2021 and just nine months later I noticed water ingress when entering the loft space. I initially thought it was limited to a single area and completed a crude repair with flashband. However, further inspection revealed water ingress and other alarming issues that should have been identified during survey.

After advising my solicitor that I believed these issues were longstanding and present prior to the survey he suggested I instruct a Law Society of Scotland Expert Witness to conduct an inspection and advise further. Two years later things went from bad to worse.

Timeline of Events

December 2020

November 2021

December 2021

Jan 2022

Feb – March 2022

June – July 2022

July – December 2022

  • Communication is ongoing between Jackson Boyd and Shepherd Chartered Surveyors

December 2022

February 2023

April 2023

Update: 24th June 2023 – I received a telephone call from Thornton’s solicitors advising they represent Shepherd Chartered Surveyors and this part of the website is confidential. I was unaware of this and advised I would remove any mention immediately.